POS FAQs - DOs and DON'Ts for Online Teebooking and DG POS

Objective: To understand how to update online green fees, add additional sales like cart, refund when player didn't show when club has DotGolf POS.

The first thing to understand is that if a booking is made online and a scorecard is generated, that green fee should not be refunded. The Green Fee can be amended in the DG POS if it needed.

1. When the Green Fee needs to be changed to a HIGHER dollar value, then do so in DG POS and the system will ask you to charge the player the difference
2. When the Green Fee needs to be changed to a LOWER dollar value, then do so in DG POS. The system will adjust the payment amount that will be authorised against the player’s card. 
3. When a cart is to be added to a scorecard, please add this in the tee sheet and process the sale in DG POS. Carts cannot be paid online.
4. When the player didn't show and needs to do a refund, you can process the refund in the Tee booking payment page (assuming the card wasn't printed), if it was pre-printed the refund would need to be done in Lightspeed (refund as online payment) then delete the card in DG in Bulk Card Admin and refund the online tee booking payment

1. Marking an online payment for a refund when a scorecard has been printed for that player
2. Cancelling a booking that has an online transaction after a scorecard has been created
3. Authorise a Tee Booking Payment and then cancel the booking.