POS FAQs - How to Change marker when it is part of POS

This is usually happens when player printed off the incorrect marker and the club already closed the sale for it.

When the sale is already closed, you are unable to change anything to the scorecard.

This is how the closed sale looks like in DG POS

To be able to update this, the sale needs to be refunded by going to sale in DG POS

1. Select Complimentary

2. Click Refund and select the payment the member originally paid (if they pay via EFTPOS, you would need to select Cash and take note the variance when you finalize the takings)

Once refunded, you can then go to Scorecard Bulk Card Admin > tick the scorecard > Delete

Then create a new card number with the correct marker and process the sale as per normal